Live Orchestration
Vol. 04 · Issue 2026
CloudRunFast Infrastructure Desk
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CloudRunFast · Statutory Volume 2026

Legal booklet & compliance record

CloudRunFast · 18 Rue de Belfort, 25000 Besançon, France · [email protected]
Last revised: October 2026 · Published for the public record

Section 01

Privacy Policy

CloudRunFast is committed to protecting the personal data of our clients, prospects, and website visitors. This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, or GDPR) and applicable French law.

The data controller for this website is CloudRunFast, headquartered at 18 Rue de Belfort, 25000 Besançon, France. You may reach our privacy desk at [email protected].

Information we collect. When you submit an inquiry, request a proposal, or engage our services, we may collect your name, business email address, telephone number, company name, project brief details, and billing information. Our website may also process limited technical data such as IP address, browser type, and pages viewed for security and performance purposes.

Purpose and legal basis. We process personal data to respond to inquiries, deliver contracted infrastructure services, issue invoices, maintain legal and tax records, and improve our website. Our legal bases are the performance of a contract (Article 6(1)(b) GDPR), legitimate interests in operating and securing our services (Article 6(1)(f)), and consent where required for optional communications (Article 6(1)(a)).

Data retention. Inquiry records are retained for up to 24 months after the last interaction. Contractual and invoice records are retained for the statutory period required under French commercial and tax law. You may request earlier deletion of non-essential records at any time.

Sharing and international transfers. We do not sell personal data. We share data only with processors who support our operations (for example, email delivery, payment processing, and cloud hosting) under written data-processing agreements. Where data is transferred outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses.

Your rights. Under the GDPR you may request access to your personal data, rectification, erasure, restriction of processing, data portability, and you may object to certain processing. You also have the right to lodge a complaint with a supervisory authority, including the CNIL in France.

To exercise any of these rights, write to CloudRunFast at 18 Rue de Belfort, 25000 Besançon, France or email [email protected].

Section 02

Terms of Service

These Terms of Service govern the provision of cloud infrastructure, DevOps engineering, and related professional services by CloudRunFast to its clients. By engaging our services, requesting a proposal, or using this website, you agree to be bound by these terms.

Services. CloudRunFast provides consulting and engineering services including cloud provisioning pipeline design, Kubernetes cluster deployment, immutable infrastructure implementation, CI/CD engineering, observability setup, cost optimization, security hardening, and operational retainer support. The precise scope, deliverables, timelines, and fees for each engagement are defined in a written statement of work or proposal accepted by both parties.

Engagement process. All projects begin with an inquiry and mutual scope confirmation. Work starts only after written acceptance of the proposal and, where applicable, receipt of the initial invoice. Changes to scope, timeline, or fees require written agreement from both parties.

Fees and payment. Prices are quoted in United States dollars unless otherwise stated in the applicable proposal. Invoices are due according to the payment schedule in the proposal. Late payments may accrue interest at the statutory rate and may pause active work until settled. Our secure payment portal is provided for invoice settlement.

Intellectual property. Upon full payment, CloudRunFast assigns to the client all intellectual property rights in client-specific deliverables created under the engagement. CloudRunFast retains ownership of pre-existing methodologies, frameworks, internal tooling, and reusable components, which are licensed to the client as needed for continued use of the deliverables.

Confidentiality. Each party agrees to keep confidential any non-public technical, commercial, or operational information disclosed during the engagement and to use such information solely for the purpose of performing the services.

Warranties and liability. We warrant that services will be performed with reasonable professional skill and care. Except as expressly stated in a signed agreement, services are provided without further warranties. To the maximum extent permitted by law, CloudRunFast’s aggregate liability for any claim related to an engagement is limited to the fees paid for the specific engagement giving rise to the claim. Neither party is liable for indirect or consequential losses.

Governing law. These terms are governed by the laws of France, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of the competent courts of Besançon, unless mandatory consumer-protection rules provide otherwise.

CloudRunFast · 18 Rue de Belfort, 25000 Besançon, France · [email protected]

Section 03

Cookie Policy

This Cookie Policy describes how CloudRunFast uses cookies and similar technologies on our website at cloudrunfast.com and related pages. It should be read together with our Privacy Policy.

What cookies are. Cookies are small text files stored on your device when you visit a website. They allow the site to recognize your browser, remember preferences, and help maintain secure sessions.

Cookies we use. We use strictly necessary cookies required for core site functionality, including remembering your cookie-consent preference. We may also use limited functional cookies that support secure form submissions and session continuity. We do not use third-party advertising cookies on this site.

Local storage. In addition to cookies, your browser may store a small preference flag (such as cookie_accepted) in local storage so our consent banner is not shown again after you accept.

Managing cookies. You can delete or block cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site, including the consent banner, from functioning as designed. For guidance, consult your browser’s help documentation.

Updates. We may update this Cookie Policy to reflect changes in technology or legal requirements. The revision date at the top of this booklet indicates the current version. Questions about cookies can be sent to [email protected].

Section 04

Refund & Reimbursement Policy

CloudRunFast engagements are professional services delivered against an agreed scope. This Refund & Reimbursement Policy explains how payments, cancellations, and partial refunds are handled for project work and retainer services.

Fixed-price projects. For fixed-price engagements, invoices are typically split by milestone (for example, discovery, delivery, and handover). Once a milestone has been completed and accepted, that portion of the fee is non-refundable. If a project is cancelled before work on a milestone begins, the client remains responsible only for work completed and any non-recoverable third-party costs already incurred on that engagement.

Retainer services. Monthly SLA ops retainers are billed in advance for the service month. Retainers are non-refundable once the service month has begun, except where CloudRunFast is unable to deliver the contracted coverage and a remedy has not been applied within a reasonable time. Notice of cancellation should be provided in writing at least thirty (30) days before the next billing cycle.

Third-party costs. Cloud provider fees, license fees, domain registrations, and other third-party costs incurred on behalf of the client are generally non-refundable once purchased, unless the vendor grants a refund that is passed through in full to the client.

Quality issues. If a deliverable does not materially conform to the agreed specification, notify us in writing within fifteen (15) days of delivery. We will work diligently to correct the issue at no additional cost. If correction is not possible, we will discuss a fair adjustment or refund proportionate to the non-conforming portion of the deliverable.

How to request a refund. Email [email protected] with your invoice number, the engagement name, and a brief description of the request. We aim to respond within two (2) business days and to process approved refunds to the original payment method within fourteen (14) days of approval.

Contact. Questions about this policy may be directed to CloudRunFast, 18 Rue de Belfort, 25000 Besançon, France, or [email protected]. Mandatory consumer rights under applicable law remain unaffected.

CloudRunFast · 18 Rue de Belfort, 25000 Besançon, France · [email protected]

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